Refund policy

Refund policy

All items purchased from Third Eye Cacao are made in conformance to a shipment contract. This means that the risk of loss and ownership for such items pass to you upon our delivery to the carrier. We highly, highly recommend using the third party shipping insurance offered on our website at checkout (available for about 1% of the order cost). This will protect your package in case of theft, damage in transit, or loss, and entitle you to either a refund or re-order. It's super easy.

Once an order has delivered to you:
1) Thirdeyecacao.com does not offer returns or refunds of opened product as this is a food product.
2) We do not offer refunds for melted product, as it is still very much usable properties have not been impacted.
3) We do not offer returns or refunds for cacao that did not deliver on time

It is your responsibility as a customer to provide a deliverable physical address for delivery. For undeliverable shipments returned to us, please send an updated delivery address to neil@3rdeyetonic.com with your order number in the subject line. We will send you an invoice for postage to send to the new address. Once the original shipment returns to us, we can send it out again and hopefully, it will make it the second time!

We very much believe in the quality of our product - please contact us if you are unsatisfied in any way and we will do our best to help.

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